FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order in the store?

To place an order, browse our products, select the items you wish to purchase, and click on the “Add to Cart” button. Then, proceed to checkout to complete your purchase. 

2. What payment methods are available? 

We offer several payment options, including: •Credit card payments. •Payments via electronic payment services.

 3. Can I modify or cancel my order after confirmation?

You can modify or cancel your order only if it has not been shipped yet. If the order is in the shipping stage, modifications or cancellations are not possible. 

4. When will my order be shipped?

 Orders are shipped within 24-48 hours after payment confirmation. Shipping typically takes between one week to a month, depending on the destination. Delivery times may vary due to logistical factors or special orders.

 5. How can I track the status of my order?

 Once your order is shipped, you will receive an email containing a tracking link for your shipment. You can also track your order through your account on our website.

 6. Can I return or exchange a product?

Yes, you can return or exchange a product within 14 days of receipt, provided it is in its original, unused condition.

 7. How can I contact customer service?

You can reach our customer service team via email at eleganceringsstore@gmail.com or through the live chat feature on our website during business hours. 

8. Are there any discounts or special offers?

 Yes, we offer seasonal discounts and promotions. You can subscribe to our newsletter to stay updated on new offers.